Understanding and Implementing Flow in a Professional and Administrative Environment
Lean management can help you focus your organization on your customers.
Operations expert Ken Eakin suggests using lean management techniques to help your employees meet their goals and to focus your company on its customers. Lean relies on two principles: Continuity allows employees to complete their assignments with little interruption; balance helps their work flow at an even pace. Lean managers can harness continuity and balance to deliver higher value to customers more quickly. This solid, informative book isn’t an easy read, but it provides substantial value for managers who want to shape their organizations into systems that produce results.
About the Author
Ken Eakin works as Senior Advisor of Operational Excellence at Export Development Canada.
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