Summary of People Priorities for the New Now

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When the COVID-19 coronavirus pandemic struck, organizations already undergoing transformation – or dragging their heels – found themselves suddenly catapulted into the future. A global team of experts from Boston Consulting Group offers clear, commonsense guidance to the new imperatives in work models, workforce management and leadership.

About the Authors

Rainer Strack, Allison BaileyDeborah Lovich, Jens Baier and Reinhard Messenböck are managing directors and senior partners at the Boston Consulting Group. Fang Ruan is a managing director and partner, and Susanne Dyrchs and Ádám Kotsis are associate directors.



The COVID-19 pandemic crisis is ushering in a “new now.”

The pandemic has forced many companies into crisis mode. After a period of transition, companies are beginning to adjust to changed circumstances and environments: the new now.

Seven challenges that companies had to tackle during the pandemic are now crystallizing into priorities for this new now. In some instances, these priorities represent accelerations of pre-existing trends.

Make smart work standard in your organization.

Many employers were moving toward new ways of working even before the pandemic crisis struck, but with the coronavirus, the transformation has become immediate and imperative. Employers will need to accelerate the shift to remote work, virtual collaboration, flexible paradigms, smart workspaces and digitized processes...

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