Consultants Bob Duggan and Bridgette Theurer faced this real-life situation: An aerospace industry manufacturing firm with a strong reputation suddenly experienced quality-control issues. Unless it could solve those problems, it would soon be out of business. The new CEO hired Duggan and Theurer to find the cause of its problems. They traced these to the bumbling CEO himself, an introvert who lacked self-awareness. His high-profile disputes with his co-owner and his two brothers added to the firm’s stress level. The firm’s “rational operating system” was as strong as ever. However, its “emotional system” – the “complex dynamics of the network of relationships” within the firm – was in chaos. After Duggan and Theurer taught the CEO how to fix himself and to heal the firm’s emotional system, its quality-control problems vanished. The authors clearly explain the importance of a company’s emotional underpinnings as they show how “resilient leaders” can build these systems and keep them strong.
About the Authors
Bob Duggan is an executive coach, organizational consultant and a founding member of Resilient Leadership LLC, where Bridgette Theurer is a partner and leadership coach.