Rishad Tobaccowala, an expert on innovation and business growth, urges leaders to “restore humanity” to workplaces by promoting a community atmosphere that fosters empathy, vulnerability and trust. To attract the best talent, he says, invest in lifelong learning, cultivate employees’ skills and make meetings more meaningful. While some of his advice and his concerns about the dominance of technology aren’t totally new, the counsel that Tobaccowala provides – that organizations should model empathy and fairness – is indispensable. He recounts that as a child he told his mother and father he wanted to grow up to be a writer. At the time, he says, “My parents steered me to mathematics instead and said one day when you have something useful to say you can become a writer.” Clearly, that day has come.
About the Author
Rishad Tobaccowala was the chief growth officer at Publicis, where he spent 38 years in marketing, strategy and change management. He is a frequent keynote speaker.
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