Join getAbstract to access the summary!

Results That Last

Join getAbstract to access the summary!

Results That Last

Hardwiring Behaviors That Will Take Your Company to the Top

Wiley,

15 min read
10 take-aways
Text available

What's inside?

You have a definitive logo. Your company’s materials all look the same. Isn’t it time you standardized your leadership?

Editorial Rating

7

getAbstract Rating

  • Applicable

Recommendation

Organizations spend millions of dollars to create perfect logos. They hire expensive firms to design their letterheads, product literature and other collateral materials. Everything must meet exacting specifications. Some even develop their own special corporate colors. But when it comes to leadership and management, many organizations adopt a remarkably casual, even lackadaisical, approach. If there are 900 managers in an organization, it may house 900 different managerial and leadership styles. Management expert Quint Studer can help you standardize your organization’s leadership approach. Often, otherwise tightly buttoned-down corporate organizations standardize everything that they can – except their own leadership methods. getAbstract reports that this book will show you how to accomplish this important objective.

Summary

“Key Tactics”

Your products, services or individual executives don’t make your organization a winner. That triumph comes from the quality of your long-term “evidence-based leadership” (EBL). Good leaders base their actions on best practices, that is, proven methods and strategies. EBL is similar to “evidence-based medicine,” in which doctors use current “best evidence” to plan individual patient care and treatment. EBL has three primary components:

  1. “Aligned goals” – Executives and managers must have objective standards they each can use to evaluate their own performance.
  2. “Aligned behavior” – Employees need consistent work experiences. Make sure your organization’s leaders treat employees in a standardized manner.
  3. “Aligned process” – Basic processes (for example, hiring) must be consistent.

When it comes to performance, don’t expect 100% results from 100% of your people. You can, however, improve most employees’ motivation. Don’t waste time on “low performers.” Low performers bring down the bar for everyone else, including “middle” and “high” performers.

Start by identifying...

About the Author

Quint Studer is the founder of a health-care consulting firm that helps organizations achieve service and operational excellence.


Comment on this summary

More on this topic

Related Skills

Advance Your Career
AI Transformation
Be Emotionally Intelligent
Become More Adaptable
Career
Communicate Effectively
Develop Team Members
Develop the Organization
Digital Transformation
Enable Digital Organization
Enhance Cybersecurity
Execute Digital Operations
Human Resources
Innovation
Lead Operational Planning
Lead Strategically
Live Well
Manage Change
Manage Corporate Communications
Manage Learning and Development
Manage Teams and Departments
Marketing
Master Collaboration
Personal Growth
Plan and Strategize Your Sales
Promote Diversity, Equity, and Inclusion
Sales
Sustainability
Understand Organizations
Workplace Skills
Develop Leaders
Develop Self-Mastery
Enhance Employee Experience
Lead Through Crises
Leverage AI for Customer Experience
Advance as a Woman Leader
Drive Organizational Performance
Implement Executive Coaching
Practice Humility
Develop Self-Awareness
Cultivate a Growth Mindset
Motivate Your Team
Understand Motivation
Dare to be Vulnerable
Implement ESG Strategies
Lead Ethically
Reward Employee Contributions
Integrate Customer Feedback
Motivate Yourself
Understand Leadership Approaches
Be Authentic
Find Your Purpose
Take Personal Accountability
Foster Ownership in Others
Improve Team Performance
Build a Shared Vision
Have Effective Meetings
Manage Sales Teams
Create a Sense of Belonging
Practice Gratitude
Management
Lead Inclusively
Manage Complaints
Manage Customer Accounts
Build Psychological Safety
Foster a Culture of Innovation
Retain Employees
Manage Employee Relations
Conduct Employee Surveys
Delegate Effectively
Drive Employee Engagement
Lead through Change
Live Intentionally
Master Interpersonal Skills
Set and Track KPIs
Soft Skills
Understand Organizational Culture
Coach People
Build Team Cohesion
Support Employees’ Well-being
Translate Strategy into Action
Navigate Office Politics
Drive Continuous Improvement
Promote a Learning Culture
Build Security Culture
Deliver Exceptional Service
Drive Team Performance
Leverage Employee Resource Groups
Find Meaning
Build an Inclusive Culture
Build Digital Culture
Retain Customers
Manage Up
Communicate Strategically
Enhance Customer Experience
Manage People and Talent
Manage Your Leadership Impact
Communicate Corporate Purpose
Navigate Leadership Challenges
Practice Transformational Leadership
Lead Yourself
Shape Organizational Culture
Executive Leadership
Manage Post-Sale Relationships
Foster Team Culture
Leadership
Practice Servant Leadership
Promote Customer Centricity
Define Core Values