Summary of Retail Banking

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  • Comprehensive
  • Analytical
  • Visionary

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This Economist Intelligence Unit survey of 203 bank executives from around the globe offers a look into the future of retail banking through 2020. It examines how fintech is upending the consumer banking sector, how cybersecurity concerns are growing and how emerging services like robo-advisers are competing against conventional banks in the wealth management business. getAbstract recommends this useful text to finance professionals and policy makers.

About the Author

The Economist Intelligence Unit is an independent research and analysis organization.

 

Summary

The world of banking is changing rapidly, according to bankers’ responses to a global survey on the future of retail banking: New fintech services are popping up, automation is increasing and the threat of cyberfraud is growing. Examples are readily apparent in retail branch banking. For instance, in Denmark, Jyske Bank will eliminate its teller positions by the end of 2016. But in developing countries, banks are mixing traditional facilities and mobile platforms to deliver services. In India, Yes Bank has a strong physical presence in urban areas to offer customers multichannel banking and relationship managers; ...


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