Summary of Brand From the Inside
Eight Essentials to Emotionally Connect Your Employees to Your Business
When your employees identify with your brand, the quality of your customer service will skyrocket.
This predictable book on branding has a slight twist: aim your branding efforts at your employees as well as at your customers. Simple enough. Authors Libby Sartain and Mark Schumann have boiled employer branding down to eight essentials. Generally, they focus on their core concept with a positive orientation toward employees, although their lists, checklists and lists within lists do get repetitive. Maybe all those lists are intended to help the staff in human resources, where they place much of the responsibility for internal branding. getAbstract recommends this book to branding and internal marketing newcomers who want a rundown of the basics, and to human resource professionals who may need to learn about marketing to harness the impact of internal branding.
In this summary, you will learn
- What an employer brand is;
- How your company will benefit from creating an employer brand; and
- How to help your employees feel emotionally connected to your brand.
About the Authors
Libby Sartain is senior vice president of human resources at a major Internet company. For more than 25 years, Mark Schumann was the global communications practice leader for a leading consulting firm.
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