Summary of High-Tech, High-Touch Customer Service
Copyright © 2012 AMACOM, a division of American Management Association
Looking for the book?
We have the summary! Get the key insights in just 10 minutes.
Remember the friendly neighborhood stores you went to when you were growing up? Regardless of how modernized today’s trip to the store has become, patrons still want to feel just as valued as you did then. Entrepreneur and author Micah Solomon tells you how to transform today’s tech-savvy customers into loyal, supportive patrons. He provides business and personal anecdotes about consumer trends and the latest techniques for extending exemplary customer service. Despite being slightly repetitive, he does a sound job of showing you how to keep web critics from hurting your business. He also explains how to hire the best employees to create a growth-oriented, tech-supportive culture. getAbstract recommends Solomon’s easy-to-use suggestions to anyone with customers.
In this summary, you will learn
- How to reach today’s tech-savvy customers,
- How to provide superb customer service online and
- How to handle complaints on the web in a way that enhances your reputation.
About the Author
Entrepreneur and public speaker Micah Solomon wrote the bestseller Exceptional Service, Exceptional Profit.
Get the key points from this book in 10 minutes.
For your company
We help you build a culture of continuous learning.
Comment on this summary
4 years agoDidn't give me what I wanted. Lots of general customer service advice that's been around for 20 years
By the same author
Leonardo Inghilleri and Micah Solomon
Contained in Knowledge Pack:
Knowledge PackCustomer ServiceYou can make customers feel so special that loyalty will always bring them back.
Customers who read this summary also read
Linda J. Popky
Steven Van Belleghem
Kogan Page, 2015
Career Press, 2016