Summary of High-Tech, High-Touch Customer Service

Inspire Timeless Loyalty in the Demanding New World of Social Commerce

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High-Tech, High-Touch Customer Service book summary
Turn tech-savvy consumers into loyal customers.


7 Overall

8 Applicability

7 Innovation

6 Style


Remember the friendly neighborhood stores you went to when you were growing up? Regardless of how modernized today’s trip to the store has become, patrons still want to feel just as valued as you did then. Entrepreneur and author Micah Solomon tells you how to transform today’s tech-savvy customers into loyal, supportive patrons. He provides business and personal anecdotes about consumer trends and the latest techniques for extending exemplary customer service. Despite being slightly repetitive, he does a sound job of showing you how to keep web critics from hurting your business. He also explains how to hire the best employees to create a growth-oriented, tech-supportive culture. getAbstract recommends Solomon’s easy-to-use suggestions to anyone with customers.

In this summary, you will learn

  • How to reach today’s tech-savvy customers,
  • How to provide superb customer service online and
  • How to handle complaints on the web in a way that enhances your reputation.


“Today’s Changed Customer”
Six ongoing customer service trends are likely to affect your business: Buyers want instant responses – Today’s buyers would rather have their questions answered immediately on their smartphones than in conversation, because they can...
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About the Author

Entrepreneur and public speaker Micah Solomon wrote the bestseller Exceptional Service, Exceptional Profit.

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    Edward Creasey 4 years ago
    Didn't give me what I wanted. Lots of general customer service advice that's been around for 20 years

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    You can make customers feel so special that loyalty will always bring them back.

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