Summary of How You Make the Sale
What Every New Salesperson Needs to Know
Selling doesn`t necessarily take talent; it takes method. To sell well, follow the right steps from greeting to close.
In clear, succinct, readable fashion, author Frank McNair summarizes time-honored sales counsel. His book is well-organized and straightforward. After each chapter, he provides a brief self-test that will help you remember his most important points. This book does not waste your time with hokey yarns; instead, it is refreshingly businesslike and easily portable. getAbstract recommends this handbook to neophytes who are starting their sales-advice libraries and to experienced salespeople who want a refresher course.
In this summary, you will learn
- How to determine your customers’ needs
- What eight steps to follow to make a sale
- Why you should always emphasize benefits, not features
- When to talk about price
- How to take "no" for an answer
About the Author
Frank McNair has extensive experience with national corporations in sales training, sales, promotion, communication, branding and management. He is a partner in a sales training company.
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