Summary of Igniting Customer Connections
Fire Up Your Company’s Growth By Multiplying Customer Experience and Engagement
Measuring “return on experience and engagement” can help you track your product’s full “customer journey.”
Ultra-competitive modern marketing can daunt even the most seasoned executives, so everyone is on the lookout for helpful big ideas. Online-marketing expert Andy Frawley delivers by putting the focus back on the customer. Frawley introduces “Return on Experience times Engagement” (ROE2), which he calls “a fundamentally new model for marketing” that can augment the usual return on investment assessment. He backs up his innovative suggestion with positive business results, professional knowledge and empirical data from surveys of more than 4,000 consumers. getAbstract suggests Frawley’s customer-centric approach to marketers seeking new ideas to consider as they make the shift from traditional measurement practices to digital platforms.
In this summary, you will learn
- How measuring “Return on Experience times Engagement” (ROE2) can help you assess your product’s full “customer journey,”
- How to create an “actionable brand idea” that engages your customers
- How to implement ROE2
About the Author
Andy Frawley is president of the marketing firm Epsilon Data Management LLC, where he is responsible for general management, sales, marketing, online solutions, strategy, development and marketing technology.
Comment on this summary
11 months agoThis is a good summary, I also agree that ROI will not be replaced but it is also good to track consumer engagement and return on experience
Customers who read this summary also read
Kogan Page, 2014
Ted Coiné and Mark Babbitt