Consultants Jennifer Garvey Berger and Keith Johnston present a challenging series of recommendations that will make you think until it hurts. They emphasize that survival and success in a VUCA world – one with volatility, uncertainty, complexity and ambiguity – means you have to do what is difficult and often counterintuitive. Read and digest each chapter, reflect on it, discuss it and then move on to the next. In implementing the authors’ ideas, follow their advice: Gather varied perspectives, listen, experiment, learn, adjust and repeat. They show you how to work your way toward an agile, alert and ever-adapting organization.
Leaders have grappled with volatility, uncertainty, complexity and ambiguity (VUCA) for millennia, but circumstances differ today.
Today, unlimited information and data confront leaders, much of it flowing in real time and changing by the minute. Leaders must consider more factors than they can predict by relying on the past. Consider what is possible in an unknown future.
Evolution made people pretty good at making decisions according to what worked in the past. But in many circumstances, previously reliable understandings no longer apply. Now you must consider a range of possible scenarios, but knowing when and how to do that kind of thinking doesn’t come naturally to many people. Mastering this necessary new skill means forming new habits of mind.
Get used to asking new and genuine questions.
Avoid asking questions whose answers you think you know or questions whose answers you’ll ignore. Ask considered questions you truly want answered to open a broader range of possibilities and paths. People want to find a problem’s cause and make changes to fix it. This might work for a simple problem...