Summary of It’s About that Time  – When to Fire a Bad Client

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It’s About that Time  – When to Fire a Bad Client summary
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Rating

8 Overall

9 Applicability

7 Innovation

7 Style


Recommendation

Landing a new client should mean the beginning of a mutually beneficial, enjoyable relationship. But sometimes, signing an agreement only raises the curtain on a horror show. Clients that make unreasonable demands, nitpick endlessly, or subject staff to verbal abuse or gaslighting can become an agency’s nightmare. Felicia C. Sullivan’s been there. The freelance consumer marketer and entrepreneur writes candidly from personal experience about what can go wrong when a client lacks respect or basic communication skills, what you can do about it, and when to pull the plug on a draining relationship. getAbstract recommends Sullivan’s article for helpful insights into a stressful situation.

In this summary, you will learn

  • Why ridding yourself of a client can make business sense,
  • What kinds of client behavior cause the most headaches for agencies and
  • How to recognize a potential problem client during the proposal phase.
 

About the Author

Felicia C. Sullivan is a freelance consumer marketer, entrepreneur and author.

 

Summary

Some client relationships just aren’t worth the headaches they cause. Endless rounds of feedback, pivot after pivot, verbal abuse, a client who’s constantly unavailable or checks in obsessively – such issues can strain your staff and sap your company’s bottom line. Nightmare clients cause stress, overwork and extra expenses, and they can leech your efforts away from other, more reasonable clients. They can even prompt valued staff members to look for a less stressful place to work. In these situations, parting ways with the client can be the best solution.  


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