Summary of The Soft Edge
Copyright © 2014 Jossey-Bass, an imprint of John Wiley & Sons
Looking for the book?
We have the summary! Get the key insights in just 10 minutes.
According to Forbes publisher Rich Karlgaard, the secret to success lies in the “soft edge” – your organization’s intangible values, such as creativity and connection. The soft edge, as practiced at such companies as Apple, FedEx and Northwestern Mutual, boosts innovation, raises profit margins, builds your brand, and increases employee commitment and customer loyalty. Unlike hard-edged tactics such as cost cutting, competitors can’t copy your value-based advantages. In this highly readable, story-rich account, Karlgaard shows you how to boost your competence in the “five pillars of the soft edge: trust, teams, smarts, taste and story.” He also profiles companies that effectively use the soft edge strategy. getAbstract recommends Karlgaard’s practical approach to entrepreneurs, managers, directors, investors looking to sustain growth and students of strategy.
In this summary, you will learn
- Why managers wrongly stress the “hard edge” of execution over the “soft-edge” of values,
- How the soft edge helps you compete, and
- How to develop competence in the “five pillars” of the soft-edge: “trust, smarts, teamwork, taste and story.”
About the Author
Forbes magazine publisher and columnist Rich Karlgaard co-founded Upside magazine, Garage Technology Partners and the Churchill Club business forum. He wrote Life 2.0.
Comment on this summary
By the same author
Rich Karlgaard and Michael S. Malone
Customers who read this summary also read
Harry M. Jansen Kraemer Jr.
Peter Sheahan and Julie Williamson
Rare Bird Books, 2015
Lisa Goldman et al.
Wynnefield Business Press, 2016