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Ten Ways to Have Better Conversations
Video

Ten Ways to Have Better Conversations



Editorial Rating

9

Qualities

  • Applicable
  • Concrete Examples
  • Engaging

Recommendation

As humans, increasingly, outsource their conversations to technology, communication expert Celeste Headlee argues convincingly for more in-person face time. She describes the deleterious effects of electronic messaging on human empathy. With humor, she explains how to improve the quality of both interpersonal and professional communications. Hint: Replace email with face-to-face interactions.

Take-Aways

  • Most people overrate their own conversational skills.
  • Engage in small talk to remain healthy and happy.
  • The rise of email and text messaging have led to a decline in human empathy.

About the Speaker

Radio journalist and broadcaster Celeste Headlee is a co-host of the weekly series Retro Report on PBS. Her TED Talk, “10 Ways to Have a Better Conversation,” has received more than 25 million views.


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