Review of Thanks for the Feedback

Feedback doesn’t come up only during your annual performance review; it’s a natural aspect of every relationship. In their illuminating guide, consultants Douglas Stone and Sheila Heen explain why most people aren’t very good at hearing and understanding feedback – or at giving it. The authors provide concise, actionable advice for combating your natural tendencies to dismiss needed feedback or to take a negative evaluation too much to heart. Their humorous, conversational style makes even their most academic arguments accessible and entertaining. They provide useful chapter summaries and sample dialogues.