Review of Thanks for the Feedback

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  • Applicable
  • Eye Opening
  • Engaging


Feedback doesn’t come up only during your annual performance review; it’s a natural aspect of every relationship. In their illuminating guide, consultants Douglas Stone and Sheila Heen explain why most people aren’t very good at hearing and understanding feedback – or at giving it. The authors provide concise, actionable advice for combating your natural tendencies to dismiss needed feedback or to take a negative evaluation too much to heart. Their humorous, conversational style makes even their most academic arguments accessible and entertaining. They provide useful chapter summaries and sample dialogues.

About the Authors

Consultants and members of the Harvard Negotiation Project Douglas Stone and Sheila Heen lecture at Harvard Law School.


Their broad approach may limit the utility of their advice for those seeking an organizational framework for feedback, but their guidance is valuable on a person-to-person level at work or elsewhere. getAbstract recommends this helpful guide to anyone navigating a mentoring or coaching relationship, and to anyone receiving or delivering feedback.

The authors offer the following lessons and insights:

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    A. P. 3 years ago
    Would love to know when this one will be available, the summary reads well, so looking forward to having the extract!