- Eye Opening
Feedback doesn’t come up only during your annual performance review; it’s a natural aspect of every relationship. In their illuminating guide, consultants Douglas Stone and Sheila Heen explain why most people aren’t very good at hearing and understanding feedback – or at giving it. The authors provide concise, actionable advice for combating your natural tendencies to dismiss needed feedback or to take a negative evaluation too much to heart. Their humorous, conversational style makes even their most academic arguments accessible and entertaining. They provide useful chapter summaries and sample dialogues.
About the Authors
Consultants and members of the Harvard Negotiation Project Douglas Stone and Sheila Heen lecture at Harvard Law School.