Douglas Stone and Sheila Heen
Thanks for the Feedback
Talks at Google, 2014
Feedback is important, but giving it out is only half of the equation.
In 1999, Sheila Heen, Douglas Stone and Bruce Patton published Difficult Conversations: How to Discuss What Matters Most. It was an immediate hit and is now a classic of business literature. It took them 15 years to write a follow-up, but when the time came, they knew what topic to broach. Working with corporations and nonprofits, they often asked, “What are your hardest conversations?” and “feedback” always ranked among the top answers. In this talk, Heen and Stone discuss the obstacles to giving feedback, as well as the benefits of learning how to interact with feedback.
About the Speakers
Sheila Heen and Douglas Stone are lecturers at Harvard Law School. Heen works with the Harvard Negotiation Project, and is the CEO of Triad Consulting, where Stone is a principal.
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