Mediator Louisa Weinstein offers seven principles you can apply to confront and resolve any conflict. To deal with a conflict, she suggests, move beyond your feelings of anxiety. Don't let a conflict escalate; instead, try to diagnose the reasons behind it so you can help resolve it. How you use language can either accentuate a conflict or defuse it by using “deep or expansive listening.” Take a moment to consider people’s real meanings and to go beyond their immediate words so you can focus on the topics they’re avoiding. Much of Weinstein’s advice revolves around bypassing your initial defensive reflexes. Human resource practitioners and budding mediators, in particular, will find her advice useful.
In this summary, you will learn
- Why you need to accept conflict as an inevitable part of life and
- How to use seven principles to confront and deal with conflict.
About the Author
Experienced mediator and trainer Louisa Weinstein’s background is in corporate and private equity law, public sector consultancy and social enterprise.
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21 minutes agoWhy this is not a free app ??
moments agoHello Krishna, Thank you for reaching out. our APP is free to download, and can be accessed with any active subscription. I can see that you recently had our Free Trial with access to our APP as well. As your trial expired, so did your access.
2 weeks agoI wanted to read about the confidence code