Summary of The 7 Principles of Conflict Resolution

Looking for the book?
We have the summary! Get the key insights in just 10 minutes.

The 7 Principles of Conflict Resolution book summary
Start getting smarter:
or see our plans

Rating

7

Qualities

  • Applicable
  • Well Structured
  • Concrete Examples

Recommendation

Mediator Louisa Weinstein offers seven principles you can apply to confront and resolve any conflict. To deal with a conflict, she suggests, move beyond your feelings of anxiety. Don't let a conflict escalate; instead, try to diagnose the reasons behind it so you can help resolve it. How you use language can either accentuate a conflict or defuse it by using “deep or expansive listening.” Take a moment to consider people’s real meanings and to go beyond their immediate words so you can focus on the topics they’re avoiding. Much of Weinstein’s advice revolves around bypassing your initial defensive reflexes. Human resource practitioners and budding mediators, in particular, will find her advice useful.

About the Author

Experienced mediator and trainer Louisa Weinstein’s background is in corporate and private equity law, public sector consultancy and social enterprise.

 

Summary

Confronting Conflict

To deal effectively with conflict, you must become at ease with it and understand that you can manage it. However, if you seek to avoid or ignore conflict, you can create a dangerous situation. You, in effect, put a constraint on something that is already under high pressure.

Scientists suggest that seven “instincts” drive humanity: “seeking, anger, fear, panic, care, pleasure/lust and play.” Seeking drives you to investigate your surroundings to discover what you lack. If you want to create effective and innovative solutions in a situation of conflict, you need to keep this instinct alive. Be aware that extreme anxiety can disable the seeking instinct. To deal with a conflict, you need to move beyond feelings of anxiety. Play can help. Play lets you explore innovative ideas without having to select only one solution. You can explore different options without the pressure of having to get it absolutely right.

Conflict amounts to an argument or disagreement between groups, individuals or corporate or governmental entities. The roots of a particular conflict can stem from insignificant factors. If participants in a conflict...

More on this topic

Customers who read this summary also read

Managing Conflict
Managing Conflict
9
Turn Enemies into Allies
Turn Enemies into Allies
9
Sell with a Story
Sell with a Story
8
Negotiating the Impossible
Negotiating the Impossible
8
We Can’t Talk About That at Work!
We Can’t Talk About That at Work!
7
The Five Thieves of Happiness
The Five Thieves of Happiness
8

Related Channels

Conflict Resolution

Comment on this summary

  • Avatar
    Sign in to share your opinion
  • Avatar
    Krishna Adk 3 months ago
    Why this is not a free app ??
    • Avatar
      Karen Londo 3 months ago
      Hello Krishna, Thank you for reaching out. our APP is free to download, and can be accessed with any active subscription. I can see that you recently had our Free Trial with access to our APP as well. As your trial expired, so did your access.
  • Avatar
    nina sheehan 4 months ago
    I wanted to read about the confidence code