Mediator Louisa Weinstein offers seven principles you can apply to confront and resolve any conflict. To deal with a conflict, she suggests, move beyond your feelings of anxiety. Don't let a conflict escalate; instead, try to diagnose the reasons behind it so you can help resolve it. How you use language can either accentuate a conflict or defuse it by using “deep or expansive listening.” Take a moment to consider people’s real meanings and to go beyond their immediate words so you can focus on the topics they’re avoiding. Much of Weinstein’s advice revolves around bypassing your initial defensive reflexes. Human resource practitioners and budding mediators, in particular, will find her advice useful.
About the Author
Experienced mediator and trainer Louisa Weinstein’s background is in corporate and private equity law, public sector consultancy and social enterprise.
Customers who read this summary also read
Comment on this summary
4 months agoWhy this is not a free app ??
4 months agoHello Krishna, Thank you for reaching out. our APP is free to download, and can be accessed with any active subscription. I can see that you recently had our Free Trial with access to our APP as well. As your trial expired, so did your access.
4 months agoI wanted to read about the confidence code