Summary of The Algorithm for Solving Skills Gaps

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At the 2018 Degreed LENS conference, Unilever’s chief learning officer Tim Munden and digital learning and user experience manager Maria Klimova reveal how their organization has adapted learning to industry disruption. If your firm is planning a similar learning transformation, you’ll welcome their seasoned advice. They name the factors that made their educational overhaul a success and share various lessons they learned along the way. 

In this summary, you will learn

  • How Unilever has reshaped its learning to respond to industry disruption,
  • How purpose – both individual and organizational – guides learning at Unilever, and
  • What future goals Unilever’s learning executives are eyeing.
 

About the Speakers

Tim Munden is Unilever’s chief learning officer, and Maria Klimova is the organization’s digital learning and user experience manager. Kat Kennedy is chief product officer for Degreed.

 

Summary

Disruption continually upends the “fast-moving consumer goods” industry, driving Unilever to make “transformation and high performance” its mission. Therefore, the company has revamped its global learning system to identify and build on each learner’s individual purpose. At the same time, Unilever strives to nurture a shared organizational purpose. This dual emphasis means that employees personalize their learning plans according to their goals while receiving clear messages about Unilever’s priorities. This symbiotic relationship between the individual and the organization has increased employee learning, leading to more employee-generated and shared content. As Maria Klimova, Unilever’s digital transformation officer, explains, “This is not about technology. The transformation of our business is about culture and people.” Workplace learning’s goal is shifting away from completing courses and toward verifying skills.


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