Skip navigation
The Art of Connecting
Book

The Art of Connecting

How to Overcome Differences, Build Rapport, and Communicate Effectively with Anyone

AMACOM, 2006 more...

Buy the book


Editorial Rating

7

getAbstract Rating

  • Applicable

Recommendation

After studying people who have a great ability to connect with others, authors Claire Raines and Lara Ewing analyzed what you need to do to become a "people person." They present easy-to-follow guidelines. The most crucial tip is that you can find a point of similarity with anyone, no matter how different he or she seems from you, if you believe you can make a connection. First, learn to listen carefully and, then, once you uncover that similarity, you can build on it to communicate. Raines and Ewing fill their book with anecdotes from actual experience, and lots of ideas for fostering communication and overcoming differences. getAbstract recommends this manual to managers of diverse groups and others who want to learn to resolve conflicts.

Summary

Three Great Communicators

Making connections among individuals is essential to smooth business operations. Some leaders spend their lives honing their ability to communicate well with others. Usually they are genuinely interested in other people, and believe they can learn a lot by minimizing differences and concentrating on points of similarity. Listening is critical. When you are really listening to someone, you gain his or her full attention in return. The following four people, who work in different fields, are all exemplary communicators:

Terry Gross

Gross hosts the National Public Radio show Fresh Air. She conducts interviews with disparate people from all walks of life: religious leaders, politicians, celebrities and experts. Her sincere interest in what others have to say makes her a great interviewer. She enters each encounter with curiosity and the active expectation that she will learn from her guests.

To prepare for her interviews, Gross develops a set of questions based on her deep respect for her guests, as though she has seen life from their viewpoints. However, she never writes her questions out in detail, beginning instead with...

About the Authors

Claire Raines has written five books on bridging generational divides among workers, including Generations at Work. Lara Ewing wrote the audio book NLP Applications in Business. Both authors are consultants and workshop leaders.


Comment on this summary

More on this topic

Related Skills

Be Emotionally Intelligent
Become More Adaptable
Convert Prospects
Drive Team Performance
Executive Leadership
Foster a Culture of Innovation
Human Resources
Innovation
Lead Ethically
Lead Yourself
Leadership
Make Good Decisions
Management
Master Collaboration
Personal Growth
Promote Diversity, Equity, and Inclusion
Sales
Strengthen Your Digital Literacy
Understand Organizations
Workplace Skills
Manage Your Leadership Impact
Support Others
Understand Social Behavior
Communicate Strategically
Develop Self-Awareness
Foster Collaboration
Manage People and Talent
Shape Organizational Culture
Build Prospect Rapport
Influence Others
Lead Remote or Hybrid Teams
Excel at Conversations
Champion Diversity
Navigate Workplace Culture
Overcome Challenges
Ask Questions
Listen Well
Understand Yourself
Increase Your Cultural Awareness
Soft Skills
Understand Organizational Culture
Take Group Decisions
Recognize Social Cues
Communicate Inclusively
Practice Servant Leadership
Present in Person
Understand Personality Types
Address Microaggressions
Facilitate Discussions
Master Public Speaking
Practice Humility
Show Empathy and Compassion
Collaborate Across Functions
Cultivate Curiosity
Dare to be Vulnerable
Collaborate Virtually
Motivate Your Team
Build Psychological Safety
Communicate Effectively
Create a Sense of Belonging
Build Your Presence
Navigate Leadership Challenges
Understand Cultural Differences
Understand Microaggressions
Take Other Perspectives
Lead Inclusively
Foster Team Culture
Build Team Cohesion
Adapt Communication Style
Deal with Difficult People
Strengthen Team Collaboration
Facilitate Group Ideation
Understand Communication
Promote Generational Inclusion
Communicate Non-Verbally
Master Interpersonal Skills
Understand Team Dynamics
Navigate Difficult Conversations
Navigate Office Politics
Communicate Across Cultures