Skip navigation
The Art of Connection
Book

The Art of Connection

7 Relationship-Building Skills Every Leader Needs Now

New World Library, 2017 more...

Buy the book


Editorial Rating

7

getAbstract Rating

  • Analytical
  • Well Structured
  • Inspiring

Recommendation

Leadership expert Michael J. Gelb explains that many great businesses base their success on face-to-face communication. The leaders of these companies depend on seven personal relationship skills, such as practicing humility and becoming a better listener, to increase the scope and the depth of their organizations. Gelb presents a compelling case that learning these skills can help you connect more profoundly with other people and with yourself. His supporting testimony from noted authorities becomes a little overwhelming, but his motives are clearly supportive. getAbstract recommends Gelb’s advice to everyone seeking to build better relationships, especially those in customer-facing jobs or in human relations.

Summary

Sam Horn

Sam Horn has written best-selling books, has trained some of the world’s leading businesspeople and has earned acclaim as a specialist in communication. Growing up as a bright child in a small town, she didn’t realize that her intellectual pursuits tended to isolate her. She didn’t like idle chatter, and she wasn’t aware she often projected a boastful attitude.

Then Horn stumbled onto How to Win Friends and Influence People, Dale Carnegie’s popular self-help book. The book transformed her life. She realized she needed to move beyond her reputation as someone who was intriguing and, instead, become the most curious person in the room. Instead of displaying her knowledge, she now sets out to probe other people’s insights. As a result, Horn is usually the most sought-after person anywhere she visits. Her popularity results from her perennial effort to improve her abilities to build relationships. As she sees it, “connection is the secret of life!”

A Clear View         

A team leader climbs up a tall tree in a forest. He looks down and shouts that the lumber ...

About the Author

Michael J. Gelb co-directs the Leading Innovation Seminar at the University of Virginia’s Darden Graduate School of Business and is on the faculty of the Institute for Management Studies.


Comment on this summary

More on this topic

Related Skills

Be Creative
Become More Adaptable
Career
Convert Prospects
Digital Transformation
Drive Team Performance
Enhance Cybersecurity
Foster a Culture of Innovation
Human Resources
Innovation
Lead Ethically
Manage People and Talent
Management
Master Collaboration
Plan Your Career
Promote Diversity, Equity, and Inclusion
Sales
Understand Organizations
Workplace Skills
Become a Self-Driven Learner
Be Coachable
Leadership
Manage Up
Master Interpersonal Skills
Navigate Workplace Culture
Ask Questions
Build Team Cohesion
Cultivate Curiosity
Communicate Effectively
Understand Communication
Develop Self-Awareness
Find Meaning
Navigate Leadership Challenges
Build Security Culture
Overcome Challenges
Understand Emotions
Leverage Employee Resource Groups
Develop Self-Mastery
Lead Inclusively
Assess Your Skillset
Cultivate Positivity
Take Other Perspectives
Promote Failure-tolerance
Build an Inclusive Culture
Build Your Presence
Challenge Assumptions
Cultivate a Growth Mindset
Improve Your Mental Health
Motivate Your Team
Understand Leadership Approaches
Build Your Resilience
Understand Cultural Differences
Adapt Communication Style
Build Prospect Rapport
Increase Your Cultural Awareness
Practice Servant Leadership
Manage Employee Relations
Manage Your Leadership Impact
Executive Leadership
Practice Mindfulness
Understand Organizational Behavior
Dare to be Vulnerable
Set Boundaries
Cultivate Self-Discipline
Excel at Conversations
Manage Your Emotions
Shape Organizational Culture
Promote Generational Inclusion
Gain People's Trust
Create a Sense of Belonging
Find Your Purpose
Build and Maintain Well-Being
Resolve Conflicts
Lead Yourself
Navigate Difficult Conversations
Embrace Challenges
Navigate Office Politics
Show Empathy and Compassion
Build Strong Relationships
Personal Growth
Soft Skills
Foster Team Culture
Live Well
Communicate Inclusively
Be Emotionally Intelligent
Be Authentic
Live Intentionally
Communicate Across Cultures
Communicate Transparently
Deal with Difficult People
Foster Open Communication
Practice Transformational Leadership
Develop Your Thinking Skills
Build Psychological Safety
Practice Humility
Understand Personality Types
Understand Yourself
Listen Well