Personal assistant expert Sue France teaches you how to resolve many challenging office situations with a filing cabinet full of frameworks, tools and tips to help you become the office professional you want to be: valuable, confident and calm. While “telephone etiquette” and “tone of voice” are part of your success, France focuses on bigger picture topics and explains how your brain functions. She provides ways to cope with office politics, deal with various issues and master social media. getAbstract recommends her essential text to office professionals and neuroscience enthusiasts who want to excel.
In this summary, you will learn
- How to excel as a personal assistant,
- Why being compassionate when you communicate is important and
- How neuroscience can help you manage difficult situations.
About the Author
Sue France is an executive personal assistant and trainer.
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Comment on this summary
3 years agoGreat tips for PA's, I enjoyed reading this summary.