Summary of The New World of Work

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  • Well Structured
  • Overview
  • Concrete Examples


Consultants Mark Bussin and Chris Blair believe businesses must become more agile to thrive in the face of today’s fast-changing technological and cultural shifts. Their practical manual offers insights into the key steps HR departments and leaders must take to achieve agility. These steps include hiring the right kind of talent, embracing teamwork, encouraging experimentation and developing a learning culture within your company. 

About the Authors

Mark Bussin is the chairperson of 21st Century (Pty) Ltd, a remuneration and HR consultancy firm, where Chris Blair is CEO.



To thrive in the modern world, a legacy company must learn to behave as start-ups behave.

Changes within society, including technological developments and demographic shifts, push traditional companies to become more adaptable, customer-centric and able to change direction quickly – to embrace an Agile methodology.

An Agile approach to business operations has four main elements:

  1. “Incremental delivery” – Workers roll out aspects of any given project in bite-sized chunks, which culminate in a finished product or service.
  2. “Team collaboration” – Cross-functional teams collaborate to solve problems and generate new ideas without the imposition of hierarchical structures.
  3. “Adaptive planning” – The incremental approach allows for adaptation along the way to any given end goal, as well as rethinking the goal itself in response to new developments or customer feedback.
  4. “Continual learning” – Agile requires a work environment that encourages continual attainment of new knowledge, and which supports experimentation even if at...

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