Don’t confuse digital connectivity with human connection, cautions business consultant John DiJulius. The proliferation of robotic and remote online interactions makes the capacity to form human relationships an essential business skill. Master that ability and deliver exceptional customer service to forge an impregnable competitive advantage. According to DiJulius, putting relationships at the center of your business strategy is the formula for success in the digital age.
About the Author
Founder of the salon chain John Robert’s Spa and the DiJulius Group, John DiJulius also wrote Secret Service: Hidden Systems That Deliver Unforgettable Customer Service and What’s the Secret? To Providing a World-Class Customer Experience.
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A reading list about all kinds of conversations: light, naked, difficult and otherwise. Conversations are the building blocks of business, because all business starts with relationships. Most common is small talk, but at the highest levels, companies seek to engage with their customers, employees and shareholders in large, purposeful conversations. Small Talk Is a […]