Summary of Transforming the Client Experience

Looking for the report?
We have the summary! Get the key insights in just 5 minutes.

Transforming the Client Experience summary
Start getting smarter:
or see our plans


8 Overall

8 Importance

7 Innovation

8 Style


Propelled by the tailwinds of strong economic growth and buoyant equity markets, global private wealth grew by 5.3% in 2016. But the profits of wealth management firms continued to decline, as companies streamlined processes and crunched fees in response to increased competition and pressures for transparency. In the long run, managers will need new business models that integrate the digital world. This authoritative report from professionals at the Boston Consulting Group examines trends in the size, operations and technology of the wealth management industry. getAbstract recommends it to executives at banks, fintechs and other capital management firms.

In this summary, you will learn

  • What growth the global private wealth industry can expect over the near term,
  • Why wealth management firms are seeing slimmer profits, and
  • What these organizations can do to remain competitive and position themselves for the future.

About the Authors

Brent Beardsley et al. are professionals with the Boston Consulting Group.



According to the 125 managers interviewed for the 2017 edition of the Boston Consulting Group’s annual study of the wealth management industry, private wealth rose worldwide in 2016. Growth came in at a high of 9.5% in the Asia-Pacific region and a low of 1.1% in Japan. In North America, private wealth will likely increase at a compound annual growth rate of 6% until 2021, roughly equal to the global rate. Western Europe, where Brexit clouds the picture, will see more modest yearly upswings of 4%. The only double-digit growth globally, 10%, will occur in the Asia-Pacific region...

More on this topic

By the same authors

Global Asset Management 2018
The Hidden Pressures on Asset Managers
Hedge Funds
Doubling Down on Data
Navigating the New Client Landscape
Global Payments 2016
Corporate Treasury Insights 2016
Global Payments 2015
Global Asset Management 2015
The Look of a Winner

Customers who read this summary also read

Wealth Management
Global Corporate Banking 2018
Sovereign Wealth’s Hunt for the Next Unicorn
Accelerating Bionic Transformation
Global Inequality
The Next-Generation Corporate Bank

Related Channels

Comment on this summary