Summary of Trust in the Digital Age

Looking for the video?
We have the summary! Get the key insights in just 5 minutes.

Trust in the Digital Age summary
Start getting smarter:
or see our plans

Rating

9

Qualities

  • Analytical
  • Eye Opening
  • Engaging

Recommendation

Research indicates that in the digital age, people are changing what – and how – they trust. Automation may make life easier, but as trust expert Rachel Botsman warns in this Aspen Institute presentation, you should avoid outsourcing your trust decisions to technology. She explains that as institutional trust in large companies declines, people shift their reliance back to distributed trust of individuals. Those who want to understand the basics of customer trust will enjoy Botsman’s lively presentation.

About the Speaker

Oxford University lecturer and author Rachel Botsman researches and speaks on trust. Her books include What’s Mine is Yours and Who Can You Trust.

 

Summary

There is no trust crisis; today’s interactions reflect the changes of the technological age.

Trust expert Rachel Botsman explains that during the digital age, trust is shifting from institutions to individuals. People are now less trusting of large companies, governments and religious groups, and are transferring their beliefs and confidence onto other people.

Many people think trust is something that they can create by taking certain actions or that it is a value. But, you can’t create trust; trust is something people give – often to the wrong people.

Botsman’s parents once hired a nanny from an ad in The Lady, an English high-society publication. The woman spoke with a Scottish accent, wore glasses and said she belonged to the Salvation Army. All of these attributes were trust signals, the kinds of indicators people use to gauge someone’s trustworthiness. After 10 months, the nanny disappeared. Later the family learned she...


More on this topic

The Currency of Trust
9
Customer Expectations Push Brands to Do Better
7
The Psychology of the Con
9
The Infinite Game
8
Esther Perel on Relationship Skills and Workplace Dynamics at SXSW 2019
9
Design’s Response to the Crises of 2020
9

Related Channels

Comment on this summary

  • Avatar
  • Avatar
    V. J. 2 months ago
    Informative
  • Avatar
    A. S. 2 months ago
    That’s right it’s true.
  • Avatar
    D. D. 3 months ago
    Informative
  • Avatar
    S. P. 3 months ago
    Very useful and great learning
  • Avatar
    P. K. 3 months ago
    Informative
  • Avatar
    P. R. 3 months ago
    Good one
  • Avatar
    A. B. 3 months ago
    Xcllnt very informative
  • Avatar
    S. s. 3 months ago
    Informative and Good
  • Avatar
    G. P. 3 months ago
    Very helpful
  • Avatar
    P. M. 3 months ago
    Very useful in day to day life
  • Avatar
    R. M. 3 months ago
    Very informative
  • Avatar
    S. G. 3 months ago
    Meaningful Learning About TRUST...
  • Avatar
    A. H. 3 months ago
    Nice
  • Avatar
    S. J. 3 months ago
    Very use full learning
  • Avatar
    A. k. 3 months ago
    Very useful learning
  • Avatar
    A. k. 3 months ago
    Very useful learning
  • Avatar
    S. P. 3 months ago
    Fantastic learning
  • Avatar
    D. T. 3 months ago
    Fantastic learning
  • Avatar
    S. K. 3 months ago
    Great Learning
  • Avatar
    K. D. 3 months ago
    Great learning
  • Avatar
    M. F. 3 months ago
    Great learning
  • Avatar
    S. V. 3 months ago
    Nice
  • Avatar
    L. B. 3 months ago
    Good
  • Avatar
    S. K. 3 months ago
    Nice .Good learning
  • Avatar
    P. D. 3 months ago
    Great
  • Avatar
    V. O. 3 months ago
    Nice conclusion
  • Avatar
    C. k. 3 months ago
    Really good
  • Avatar
    S. S. 3 months ago
    Really good
  • Avatar
    F. S. 3 months ago
    Great learning
  • Avatar
    S. R. 3 months ago
    great learning
  • Avatar
    K. D. 3 months ago
    Good learning
  • Avatar
    V. M. 3 months ago
    Great learning.
  • Avatar
    K. K. 3 months ago
    Good learning
  • Avatar
    R. S. 3 months ago
    Ok
  • Avatar
    S. A. 3 months ago
    Good learning
  • Avatar
    N. S. 3 months ago
    Good Learning
  • Avatar
    K. S. 3 months ago
    Great learning
  • Avatar
    P. S. 3 months ago
    Great learning
  • Avatar
    M. K. 3 months ago
    good
  • Avatar
    N. J. 3 months ago
    Nice
  • Avatar
    N. C. 3 months ago
    Trust is very imp . part of personality trats
  • Avatar
    V. M. 3 months ago
    Good and very helpful
  • Avatar
    S. T. 3 months ago
    Good n helpful
  • Avatar
    J. M. 3 months ago
    Good and helpful one.
  • Avatar
    J. C. 3 months ago
    Nice
  • Avatar
    G. M. 3 months ago
    Good
  • Avatar
    D. B. 3 months ago
    Good..
  • Avatar
    A. M. 3 months ago
    Too good
  • Avatar
    M. K. 3 months ago
    very good
  • Avatar
    R. S. 3 months ago
    Good
  • Avatar
    C. S. 3 months ago
    Very good.
  • Avatar
    A. K. 3 months ago
    Excellent
  • Avatar
    S. S. 3 months ago
    Good
  • Avatar
    R. S. 3 months ago
    Good and informative
  • Avatar
    M. A. 3 months ago
    Good