User research helps those who want to understand how to prioritize issues, how users feel about your offerings and how those offerings integrate into users’ lives. Stephanie Marsh, a UK research professional, pulls together all aspects of user research. She provides links, tools and templates to use in research and in evaluating methods for selecting participants and presenting results. Her exhaustive recipes for user research preparation, methodology and presentation yield a feast of information. University students, newcomers to the field and managers seeking a handy reference work will find her rich overview invaluable.
About the Author
Stephanie Marsh is a lead user researcher for the UK Government Digital Service and former head of digital strategy for the UK Ministry of Defense. She has consulted for the BBC, Arsenal, easyJet, Boden and Oxfam.