Summary of Whose Customer Are You?

Looking for the report?
We have the summary! Get the key insights in just 5 minutes.

Whose Customer Are You?  summary
Start getting smarter:
or see our plans

Rating

7

Qualities

  • Overview
  • Analytical
  • For Experts

Recommendation

Many banks redirected their strategic priorities away from post-Great Recession regulatory imperatives to focus on digital banking. For these institutions, the question is not whether to implement the technology, but rather how and when. They’ll need to consider carefully the how: Agility at the expense of secure data and money is no virtue at all, according to this robust analysis from researchers at the Economist Intelligence Unit. getAbstract recommends their useful report to financial services professionals.

About the Author

The Economist Intelligence Unit is an independent research and analysis organization.

 

Summary

Digital technology has already disrupted traditional banking on several fronts: Smartphone apps and electronic wallets have eroded conventional service delivery modes such as ATMs, call centers and bank branches. Back offices have become more efficient. New technologies have improved fraud detection and compliance capabilities. But over the 2018 to 2020 horizon and beyond, banks will need to respond more flexibly to changing consumer preferences. New fintech start-ups, along with titans of the technology world – Facebook and Google among them – are entering the financial services arena ...


More on this topic

By the same author

Creative Disruption
8
The Future Is Now
7
The Strategic CFO in a Rapidly Changing World
7
Worldwide Cost of Living 2018
8
Cause for Concern?
9
A Summary of the Liveability Ranking and Overview
7
Who’s Got Something to Hide?
8
Breaking Borders
8
The Hyperconnected Economy
8
Financial Services: China
7
The Economist Intelligence Unit's Liveability Survey
7
Brazil
8
India
8
Energy
6
Automotive
7

Customers who read this summary also read

Global Corporate Banking 2018
8
A Digital Future
7
How Do Banks Interact with Fintechs?
7
The Global Financial and Monetary System in 2030
8
How Pricing Can Solve European Banking’s Earnings Crisis
8
America’s poor subsidize wealthier consumers in a vicious income inequality cycle
9

Related Channels

Comment on this summary