Unread emails stressed Tony Hsieh, CEO of online shoe retailer Zappos. He was using his inbox as to-do list and was frustrated that he never managed to get through it because new emails continued to arrive. To transform this “never-ending treadmill” of emails to something manageable, he developed a simple method which he calls the “Yesterbox.” The idea is simple: Hsieh doesn’t respond to incoming emails right away but, instead, uses the previous day’s inbox as today’s task list. In this blog post, he explains his method in detail. getAbstract recommends his blog post to those struggling to stay on top of their emails.
In this summary, you will learn
- How to deal with emails using the “Yesterbox” approach and
- Why Zappos's CEO Tony Hsieh developed it.
About the Author
Tony Hsieh is an American Internet entrepreneur and venture capitalist. He is the CEO of the online retailer Zappos.
Comment on this summary
2 years ago#30DaysOfSummaries Actually I didn't quite get it...
2 years agoThe idea is interesting ....does need a lot of mental discipline to be able to persist with the rules set ... I think urgent emails may need an immediate response -eg,a customer complaint or an aggrieved employee issue or a legal issue. I guess effectiveness is about focus ,discipline and persistence.Additionally,regularly analysing emails to understand why they came and what would the patterns suggest -may help to deal with emails more strategically...eg ,if customers are writing with issues -is a process needing to be relooked ....Overall ,like the idea of yesterbox
2 years agoI believe any good manager should/ would have some process to attend to the messages coming their way.
I'd be also be very interested to learn if a CEO of an up and coming/ successful business actually responds/ adequately attends to every single email coming into their inbox or not, and if so what is the average throughput?
Somewhat relates to my 'watchdog' comment from week 2 and CEOs role and authority as a watchdog of the business's mission, values etc.