Joseph Michelli
El nuevo estándar de oro
5 principios de liderazgo para crear una experiencia legendaria para los clientes cortesía de la compañía hotelera Ritz-Carlton
McGraw-Hill, 2008
The New Gold Standard
5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
McGraw-Hill, 2008
When Fish Fly
Lessons for Creating a Vital and Energized Workplace - From the World Famous Pike Place Fish Market
Hyperion, 2004
