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Ben McConnell and Jackie Huba
Creating Customer Evangelists
How Loyal Customers Become a Volunteer Sales Force
Kaplan Publishing, 2003
¿De qué se trata?
Convert your customers to devoted evangelists, preaching your product’s message through priceless word of mouth.
Recommendation
What does it take to get your customers to see the light, to praise your product like evangelists selling their creeds? How do you create customer evangelists whose word of mouth will convert other acolytes to your product? Authors Ben McConnell and Jackie Huba offer chapter and verse. They tell you how to encourage customers to preach your message for you. However, before consumers will take to the pulpit, you must have an excellent product or service that converts their thinking. There’s good information here, though not much new. The last chapter sums everything up as nicely as a homily, and the appendix provides additional tips on e-mail marketing and jump-starting the evangelical process.
Summary
About the Authors
Ben McConnell and Jackie Huba are the founders of Wabash & Lake, a marketing consulting firm that helps create communities of evangelists for client companies. McConnell and Huba were formerly executives at an Internet marketing firm, where they helped develop and expand the online marketing strategies of Fortune 500 clients. They often speak at sales and marketing conferences.
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