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Credibility
Book

Credibility

How Leaders Gain and Lose It, Why People Demand It

James M. Kouzes and Barry Z. Posner
Jossey-Bass, 2003

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Editorial Rating

6

Recommendation

James M. Kouzes and Barry Z. Posner use detailed research to show how leaders can achieve credibility. This book tells what caring leaders should do. If you are a leader, heed it. If you are managed - and not managing - don’t assume that your leaders care as much as those shown here. You will be ill-prepared for harsh reality. As a leader, you should know that the global marketplace has changed greatly. Now, shareholders jettison stocks if earnings fall below expectations. Executives slash U.S. jobs and export the remaining jobs to India and China. This is an age of multi-billion-dollar paychecks for chief executive officers, but psychological insecurity for workers. In this turmoil, it’s great to read what good leaders should do. The book is practical with a solid psychological grounding. Bottom line from getAbstract.com: these researchers are nice guys, writing for similarly nice guys. But not every leader is a nice guy. So trust, but verify. Or lead, and be nice.

Take-Aways

  • Keep your promises. Don’t make promises you cannot keep.
  • If you really want to achieve credibility with your constituents or workers, get into the trenches with hands-on people and work alongside them, even if just temporarily.
  • No one likes to admit mistakes. So what? Do it anyway, even if it’s painful.

About the Authors

James M. Kouzes is the chairman of the Tom Peters Group/Learning Systems. Barry Posner acts as dean of the Leavey School of Business and Administration at Santa Clara University. Both have presented leadership programs for such firms as Apple Computer, AT&T, Hewlett-Packard, IBM, Johnson & Johnson and Motorola. Their previous books include The Leadership Challenge, written in 1995. Credibility was written in 1993, and revised in 2003.

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