Peg Pickering
How to Manage Conflict
Turn All Conflicts into Win-Win Outcomes
Career Press, 2000
¿De qué se trata?
Conflict between workers can be a positive sign: It shows they care.
Recommendation
To learn how to cure conflicts or head them off before they become major conflagrations, spend a little time with author Peg Pickering. Her brief but compelling guide to conflict resolution is a must read for every employee from the mailroom gang to the CEO. She offers practical, usable methods for understanding, diffusing and resolving conflicts ranging from minor annoyances to major blow-outs. Strongly and honestly written, the book is devoid of fluff and goes right to the point without pages and pages of psychobabble. getAbstract recommends this book to everyone who has to deal with anyone else.
Summary
About the Author
Peg Pickering is also the author of Prioritize Organize: The Art of Getting It Done.
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