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Managing Conflict
Book

Managing Conflict

A Practical Guide to Resolution in the Workplace

Kogan Page, 2017 más...


Editorial Rating

9

Qualities

  • Applicable
  • Overview
  • Concrete Examples

Recommendation

Mediation consultant David Liddle says conflict is inevitable and can affect your whole workforce, so leaders should prepare by instituting more effective resolution policies. Liddle offers a comprehensive overview for managing institutional conflict. Though he deals primarily with British firms, he’s added enough detail from other countries to serve a broader audience. He also provides a 25-page appendix of tools, charts, worksheets and exercises plus a link to online bonus materials.

Take-Aways

  • The world faces greater uncertainty than in the past, but that uncertainty offers societies and institutions potential benefits as well as potential risk.
  • Few organizations prioritize managing conflicts.
  • Most current processes for addressing disagreements are “intrinsically adversarial” and ineffective.

About the Author

David Liddle heads The TCM Group, a UK mediation and conflict resolution consultancy. He founded the Professional Mediators’ Association and the Collaborative Justice Institute.


Comment on this summary or Comenzar discusión

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    Z. L. 5 months ago
    This was a great listen, I feel enlightened!
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    N. P. 2 years ago
    VERY INFORMATIVE
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    M. B. 6 years ago
    Another sales pitch by a consultant disguised as a text book perhaps? Or am I just too cynical?