Gary T. Furlong breaks down the complex interactions that accompany interpersonal conflicts into understandable units and introduces eight models for resolving differences. Because Furlong devotes a single chapter to each model, his book is a useful reference. Experienced mediators can dip in as needed or flip rapidly between examples. It would also make a good textbook, although students may find some of Furlong’s explanations of the nature of conflict overly complicated – and his diagrams only make the problem worse. getAbstract recommends this book to conflict-resolution specialists, human-resource managers, and students and their teachers who are looking for guidance through rocky employee-interaction terrain.
About the Author
Gary T. Furlong is a mediator and conflict-resolution trainer.
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Resolve Conflict with Compassionate Communication
Conflict is bound to arise in the workplace. Here’s how to nip it in the bud or, better yet, channel it productively. Angry outbursts have no place at work. But wherever people gather together, including the workplace, conflict is bound to arise sooner or later. People often bring their dysfunctional relationship patterns to work, without […]