Únete a getAbstract para acceder al resumen.
Únete a getAbstract para acceder al resumen.
Charles Feltman
The Thin Book of Trust
An Essential Primer For Building Trust at Work
Berrett-Koehler, 2021
¿De qué se trata?
A leadership coach shows how to build and maintain trust in the workplace.
Recommendation
Trust is essential in an effective workforce. But what is trust? The usual definitions are ambiguous, so dealing with a trust problem can be a painful process that triggers defensiveness, blame, and more distrust. Discussing a trust problem with your colleagues or employees can be difficult because they may feel you’re judging their character. In this succinct, down-to-earth manual, leadership coach Charles Feltman avoids framing trustworthiness as a character issue. Instead, he redefines it as an assessment of someone’s actions in certain areas of performance: caring, sincerity, reliability, and competence. He then outlines steps for addressing these specific behaviors and building trusting relationships.
Summary
About the Author
Charles Feltman, founder and president of Insight Coaching, is an experienced executive and leadership coach.
Learners who read this summary also read
Related Skills
Comment on this summary