Seth Godin identifies several “broken” products, marketing messages and systems. His slides and examples generate giggles and disbelief. Some, such as poor signage at John F. Kennedy International Airport, are frequent annoyances. Others, such as the sign on a fence that reads, “Do Not Post Signs on Fence,” are quirky and absurd. The underlying message in Godin’s humor is relevant: Product or service design must benefit the user. If not, it’s broken. getAbstract recommends this video as preparation for investigating what might be broken at your company.
About the Speaker
Seth Godin is an author, speaker and marketing authority.