Sarah Cook

7 Livre

L’excellence dans la gestion des réclamations
Fidéliser les clients en améliorant la qualité des services
Sarah Cook
Kogan Page, 2012
7 Book

Complaint Management Excellence
Creating Customer Loyalty through Service Recovery
Sarah Cook
Kogan Page, 2012
7 Book

Customer Care Excellence
How to Create an Effective Customer Focus
Sarah Cook
Kogan Page, 2008
6 Book

The Essential Guide to Employee Engagement
Better Business Performance through Staff Satisfaction
Sarah Cook
Kogan Page, 2008
8 Book

Change Management Excellence
Using The Four Intelligences For Successful Organizational Change
Hilary Coldicott et al.
Kogan Page, 2004