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Designed to Win
Book

Designed to Win

What Every Business Needs to Know to Go Truly Global

Leaders Press, 2019 plus...


Editorial Rating

8

Qualities

  • Comprehensive
  • Concrete Examples
  • Inspiring

Recommendation

How does DHL succeed where other courier companies fail? Since the 1970s, it has offered delivery options in far-flung locations – including some that other courier services don’t reach – and operated according to values its leaders see as timeless and cross-cultural. Po Chung, author and co-founder of DHL International, explains that part of the company’s success hinges on its human-centric approach. It values special customer service moments robots can’t replicate. DHL’s pioneering path offers multiple lessons for designing and developing a strong global company, including Chung’s clearly written, accessible advice for leaders who want to create holistic growth. 

Take-Aways

  • DHL’s success lies in valuing its workers’ humanity and giving them permission to make mistakes.
  • In today’s service economy, successful leaders prioritize self-actualization.
  • DHL’s competitive edge derives from its international worldview.

About the Author

Po Chung is DHL International’s co-founder and a co-author of The First 10 Yards: The 5 Dynamics of Entrepreneurship.


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