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The Secret of Teams
Book

The Secret of Teams

What Great Teams Know and Do

Berrett-Koehler, 2011 plus...

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8

Recommendation

How hard do you have to work to create high-performance teams among your employees? Team-building expert Mark Miller answers that question and spells out the essentials in this office parable in which one dedicated executive sets out to find the secret of superb teamwork. As it turns out, creating great teams is a doable deed, but you have to be willing and able to undergo change, and you need three crucial ingredients: talent, skills and a shared sense of community. Miller, vice president of training and development at the Chick-fil-A chain of restaurants, demonstrates how to get everyone together, productively. He craftily uses the device of novelized business advice (an ugly thing in the wrong hands) to tell a useful story with a seasoning of personality. getAbstract recommends Miller’s warm team-building parable to managers, team leaders and HR professionals.

Summary

Developing High-Performance Teams

As an organizational framework, the team structure has been common throughout history. Most people have been team members in some context, though often they haven’t enjoyed it. Most teams don’t achieve cohesion, much less top results, though that should be every team’s goal. Here’s how one leader and her rapidly improving executive team revolutionized their company's teams.

Debbie Brewster: Team Builder

As her firm’s head of leadership development, superstar manager Debbie Brewster understood the importance of high-performance teams. Her mission was to improve her current, substandard team, a project she had completed successfully at her previous job. Her CEO, Jeff Brown, who was also her mentor, told her the overall corporation was having trouble building effective teams. Debbie’s concerns about her team paralleled Jeff’s worries about the productivity of all the company’s teams across its international operations. Jeff asked Debbie to investigate what factors make teams great. He predicted that she would discover that solid teams share some universal attributes. He suggested studying...

About the Author

Mark Miller is vice president of training and development at Chick-fil-A, which has more than 1,300 US branches. He and Ken Blanchard wrote The Secret: What Great Leaders Know and Do.


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Développer sa créativité
Développer son intelligence émotionnelle
Apprendre à s'adapter
Améliorer l'expérience de ses employés
Promouvoir une culture de l'innovation
Ressources Humaines
Innovation
Diriger de façon éthique
Diriger stratégiquement
Gérer le changement
Management
Navigate Leadership Challenges
Développement personnel
Planifier et élaborer des stratégies de vente
Promouvoir la diversité, l'équité et l'inclusion
Vente
Comprendre l'innovation
Comprendre les organisations
Compétences professionnelles
Promouvoir la collaboration
Façonner la culture d'entreprise
Encourager la collaboration interfonctionnelle
Créer un sentiment d'appartenance
Définir les rôles
Direction exécutive
Encourager l'appropriation chez les autres
Faire preuve d'humilité
Compétences relationnelles
Améliorer l'agilité de l'équipe
Fixer des objectifs d'équipe
Conduire le changement
Gérer des équipes et des départements
Comprendre la créativité
Collaborer avec créativité
Responsabiliser ses équipes
Développer un état d'esprit de croissance
S'adapter au changement
Comprendre la culture d'entreprise
Stimuler les performances de l’entreprise
Faciliter le brainstorming de groupe
Évaluer ses employés
Faciliter les discussions
Comprendre la dynamique d'équipe
Leadership
Savoir coacher
Déléguer efficacement
Develop Team Members
Comprendre les approches de leadership
Soutenir ses collaborateurs
Développer ses compétences interpersonnelles
Susciter l'engagement des employés
Gérer les limites de l'équipe
Faire preuve d’authenticité
Renforcer la sécurité psychologique
Motiver son équipe
Diriger des équipes distantes ou hybrides
Positionner les talents stratégiquement
Savoir collaborer
Se comprendre soi-même
Gérer les équipes de vente
Pratiquer le Servant Leadership
Faire preuve d’empathie et de compassion
Gérer l'impact de son leadership
Diriger de façon inclusive
Comprendre les types de personnalité
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Practice Transformational Leadership
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Manage People and Talent
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S’auto-diriger
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Oser se montrer vulnérable
Strengthen Team Collaboration
Construire une vision commune
Drive Team Performance