Mark Goulston and Diana Hendel
Trauma to Triumph
A Roadmap for Leading Through Disruption (and Thriving on the Other Side)
HarperCollins Leadership, 2021
Sobre o que é?
You can’t underestimate trauma’s damaging effects on your organization, but here’s how to cope.
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COVID-19 created unprecedented challenges for business leaders. While trying to understand the latest information, they had to keep their companies afloat, help frightened employees and maintain order. Often, the pandemic promoted empathy and cooperation, but authors Dr. Mark Goulston and Dr. Diana Hendel detail how it also exposed inadequate disaster planning. They explain how a comprehensive, thoughtful strategy to handle crises can improve your readiness and ensure organizational stability. They warn that trauma is far more serious than normal stress and that people vastly underestimate its effects on a company, but there are productive steps you can take.
Summary
About the Authors
Author and board-certified psychiatrist Dr. Mark Goulston is a former FBI and police hostage negotiation trainer. Diana Hendel, PharmD, is a former hospital CEO and a leadership coach and consultant.
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