Bulletproof Problem Solving

Complex problem-solving is the single most important 21st-century skill.

The World Economic Forum ranks complex problem-solving as the number one critical skill for the 21st century, yet schools and universities often fail to properly develop this capability in students. As the pace of change and technological disruption accelerates, and humanity faces more multifaceted problems on a bigger scale than it has ever faced before, people across industries must embrace a systemic approach to problem-solving. Organizations today need problem-solvers who can make decisions amidst uncertainty and complexity. These individuals must understand how to rule out obvious solutions and arrive at those that will yield the most desired outcomes. 

Charles Conn and Robert McLean developed the seven-step “Bulletproof Problem Solving” approach at McKinsey & Company. Their approach empowers you to improve your life – whether you hope to get a new job or boost your performance at work – drive change within organizations and create high-level change within complex systems. Problem-solving is a high-stakes activity. It can save lives, transform...