Book

Can We Talk?

Seven Principles for Managing Difficult Conversations at Work

Roberta Chinsky Matuson

Kogan Page, 2021

Buy the book

Read, Listen, or Discuss

Amazon Kindle Discuss

1×

登录收听有声浓缩书。

Editorial Rating

getAbstract Rating

Applicable
Well Structured
Concrete Examples

Recommendation

With the right intention and framework, you can transform your workplace communication challenges into meaningful, effective moments of connection, says management consultant Roberta Chinsky Matuson. While few people set out to sabotage conversations deliberately, she explains, some unintentionally communicate in ways that upset others, disrupt teams, and cost organizations time and money. Happily, Matuson’s seven-principle framework can help you navigate thorny conversations at work and muster the courage to tackle challenging topics.

Summary

Businesses lose time and money when employees avoid difficult conversations.

When you mishandle difficult workplace conversations, you can damage your business relationships and career prospects. Eschewing tough conversations won’t solve your problems: In fact, avoidance can increase team frustration levels and cost your organization dearly. According to Bravely, a workplace resource start-up, 70% of workers avoid awkward conversations with managers, co-workers and direct reports. Just a single conversation failure can cost your organization as much as $7,500 and more than seven workdays, according to research by David Maxfield and Joseph Grenny, two of the authors of Crucial Accountability.

If your boss or colleague is avoiding you, critiquing your work, responding gruffly to your emails, or not responding to your communications at all, a difficult conversation may be looming. You can prepare in several ways:

Choose the right location – Many workspaces today are open plan. Find a room with some degree of privacy. If possible, meet remote team members face-to...

About the Author

Roberta Chinsky Matuson is the president of Matuson Consulting, a business management consultancy, and the author of Suddenly in Charge: Managing Up, Managing Down, Succeeding All Around.

Can We Talk?

Seven Principles for Managing Difficult Conversations at Work

Read, Listen, or Discuss

Editorial Rating

getAbstract Rating

Recommendation

Summary

Businesses lose time and money when employees avoid difficult conversations.

About the Author

My Highlights

Comment on this summary

More on this topic

By the same author

Suddenly in Charge

The Magnetic Leader

Talent Magnetism

Learners who read this summary also read

Crucial Conversations

Difficult Conversations

Ask the Right Question!

From Conflict to Courage

Good Talk

How to Have a Difficult Conversation

Related Skills