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FedEx Delivers
Book

FedEx Delivers

How the World's Leading Shipping Company Keeps Innovating and Outperforming the Competition

Madan Birla
Wiley, 2005

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Editorial Rating

7

Qualities

  • Applicable

Recommendation

Author Madan Birla spent 22 years with FedEx, watching its culture of innovation develop as it applied new ideas in the marketplace. Birla’s fluid writing style and his first-hand observations and insights make this an exceptional corporate story. He knows the people who built FedEx at all levels, from delivery drivers to CEO Frederick Smith. Birla focuses his book on how FedEx became a leading innovator and reshaped the global airfreight business. While many corporations give lip service to innovation and employee development, Birla says FedEx delivers the real thing, and he provides rare specifics as he shows companies in other industries how they can replicate FedEx’s successes. getAbstract.com recommends this book for executives at all levels in large and small businesses. If you absolutely, positively must learn to innovate, this book delivers.

Take-Aways

  • Founded in 1973, FedEx became the first firm to specialize in overnight deliveries.
  • The original Federal Express name came from the company’s proposal to the U.S. Federal Reserve to expedite its check processing and its deliveries to 36 locations.
  • FedEx developed its innovative hub-and-spoke transport system based on that proposal.

About the Author

Madan Birla, now a corporate consultant, was with FedEx for 22 years. He was a member of the company’s long-range planning committee where he worked closely with CEO Fred Smith.

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