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Key Performance Indicators
Book

Key Performance Indicators

Developing, Implementing, and Using Winning KPIs

David Parmenter
Wiley, 2015

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Editorial Rating

8

Qualities

  • Innovative
  • Applicable

Recommendation

Many managers don’t know how to measure performance. Leaders often choose “key performance indicators” (KPIs) that reveal little and don’t really help. David Parmenter, a KPI expert, offers a definitive manual, now in its third edition. He explains different performance measurements and how to use them to manage your workforce and your organization. This is the essential read for anyone seeking to measure an organization’s progress, but if you mostly need basic data, focus on the opening chapters. getAbstract recommends Parmenter’s meaty, detailed primer to executives who must measure the right performance factors, and to project managers who organize and administer KPI projects.

Take-Aways

  • Performance measurements include “key result indicators” (KRIs), “result indicators” (RIs), “key performance indicators” (KPIs) and “performance indicators” (PIs).
  • KRIs assess organizational performance, such as “net profit before tax.” RIs assess team achievements, such as “yesterday’s sales.”
  • KPIs evaluate critical actions, such as the number of “visits to top customers.” PIs show how individual teams perform, such as their number of “late deliveries.”

About the Author

David Parmenter is expert in the development of KPIs and in replacing the annual planning process with quarterly rolling planning and lean finance-team practices.

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    C. P. 4 years ago
    Good
  • Avatar
    F. A. 4 years ago
    Good learning
  • Avatar
    F. K. 4 years ago
    Excellent and lucid introduction to KPIs , CSF and other parameters like performance indicators and result indicators and their importance in the organisation we work for and ultimately our benefits.
    Time permitting I shall read this book in full.