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The 21st Century Supervisor
Book

The 21st Century Supervisor

Nine Essential Skills for Developing Frontline Leaders

Brad Humphrey and Jeff Stokes
Jossey-Bass, 2000

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Editorial Rating

6

Qualities

  • Applicable
  • Overview
  • Inspiring

Recommendation

Definitely designed more like a textbook than a manifesto, this volume bills itself as the only supervisory training book you’ll ever need to deal with today’s issues and skills. Consultants Brad Humphrey and Jeff Stokes’ punctuate their book with illustrative graphs, chapter wrap-up questions and lots of notes in highlighted bold type. Their tone of voice would fit well into many classrooms as well as corporate offices. This wide-ranging book covers the basics and offers very complicated productivity analysis, worker evaluation protocols and even an initial primer on how computer applications can help your productivity. For the manager or supervisor who’s just testing the deep waters of management theory, getabstract recommends this fairly easy first step into the deep end. The authors suggest that an organization’s supervisors should all read a chapter and then deal with the questions and exercises in a discussion group. That’s the supervisory skill equivalent of "Okay, everybody in the pool!"

Take-Aways

  • New demands in the workplace mean that supervisors must evolve and adapt.
  • Listening, speaking and writing are important tools for the modern supervisor.
  • Teams may boost productivity, but they also serve as a vehicle to entertain employees who may not be moving vertically in the company.

About the Authors

Brad Humphrey  and Jeff Stokes  are cofounders of the Pinnacle Performance Group, a training and consulting firm specializing in team development, leadership and management skills, and supervisory training. Their Web site is www.pinnacle-performance.com.

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