Tesco
The Black Book of Outsourcing
Book

The Black Book of Outsourcing

How to Manage the Changes, Challenges, and Opportunities

Douglas Brown and Scott Wilson
Wiley, 2005

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Editorial Rating

7

Qualities

  • Applicable

Recommendation

Authors Douglas Brown and Scott Wilson offer a good, elementary introduction to outsourcing. They present a comprehensive survey of how to decide whether to outsource and how to select an outsource vendor, deal with contract negotiations and prepare for the reality behind the hype of outsourcing. Many business readers may be surprised to learn that, notwithstanding the great difference in pay between Indian and American engineers (for example), first-year savings on outsourcing contracts may be as little as 15%, and company productivity may fall by this amount or more because of the time you must invest in knowledge-transfer and training. The book includes a lengthy directory of firms involved in outsourcing services and provides several chapters to guide employees who are facing the possibility of having their jobs outsourced. getAbstract.com recommends this book to managers whose companies are considering outsourcing and to those who hope for careers in the burgeoning outsourcing industry.

Take-Aways

  • Outsourcing means contracting out specific functions. It is not the same thing as "offshoring," which means sending jobs to other countries.
  • Deciding whether to outsource depends on your company’s strategy and core functions.
  • Do not outsource sensitive proprietary information.

About the Authors

Douglas Brown and Scott Wilson co-founded the Outsourcing Management Institute.

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