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Working in a Multicultural World
Book

Working in a Multicultural World

A Guide to Developing Intercultural Competence

Luciara Nardon
University of Toronto Press, 2017

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Editorial Rating

7

Qualities

  • Applicable
  • Well Structured
  • Concrete Examples

Recommendation

Cross-cultural communications instructor Luciara Nardon goes beyond what you might have learned in your corporate cultural-awareness workshop. She makes a convincing case that, in today’s business world, you’re likely to interact with people from multiple cultures on any given day. She stresses that you can’t prepare for these fluid, dynamic situations just by studying cultures. You must gain skills in adapting effectively to working with people of various backgrounds so you can do business in any context or situation. This requires emotional intelligence, “situational awareness,” experience and practice. She makes a strong case for the need to develop mindfulness and empathy. getAbstract recommends Nardon’s manual to anyone whose work includes interactions with international colleagues.

Take-Aways

  • Executives and employees need to work and communicate effectively across cultures.
  • Learning “intercultural skills” takes time and practice. You must want to learn.
  • You can’t learn the cross-cultural skills you need by reading or going to a workshop.

About the Author

A product of multiple cultures, Luciara Nardon teaches cross-cultural communications and effectiveness worldwide.

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