Expanding AI’s Impact with Organizational Learning

Organizations see financial impact from artificial intelligence (AI) only when they embrace learning with AI.

Managers at 70% of companies understand the ways AI can create value, and 57% of companies have experimented with or implemented AI initiatives – but only 10% of companies are actually gaining financial benefits from it. Organizations that see AI only as a tool for automation and cost cutting fail to realize significant financial value from their implementations. AI can also serve as a tool for learning, enhancing the organization’s ability to perceive conditions and respond quickly and precisely to them. And AI systems themselves can – and must – learn, in order to fulfill their potential. Companies are winning with AI only when they embrace learning with AI. 

Organizations that are reaping significant benefits from AI do three things: first, they allow humans and machines to interact in multiple ways; second, they enable both humans and machines to learn from these interactions; and third, they embrace change: change necessary to implement AI and change that follows from learning with AI.

Mutual learning multiplies the likelihood of gaining...